Return Policy

Warranty Coverage

HAVEN IAQ products are covered by a comprehensive warranty against defects in materials and workmanship for a period of 2 years from the date of purchase.

What's Covered

Our warranty covers:

• Manufacturing defects in materials or workmanship
• Hardware malfunctions under normal use conditions
• Sensor calibration issues*
• Display or connectivity problems*

*Company will analyze data to determine if these are outside of an acceptable range

What's Not Covered

• Damage caused by misuse, abuse, or negligence
• Physical damage from drops, impacts, or exposure to liquids
• Damage from unauthorized modifications or repairs
• Normal wear and tear
• Software updates or compatibility issues

Return Process

To initiate a return or warranty claim:

1. Contact our support team at 1-888-96-HAVEN or email support@haveniaq.com
2. Provide your order number and a detailed description of the issue
3. Our technical team will assess the issue and determine if it's covered under warranty
4. If approved, we'll provide a return authorization number and shipping instructions
5. Ship the product back to us using the provided return label
6. Once received, we'll repair or replace the product and return it to you

Return Shipping

For warranty-covered returns, HAVEN IAQ will cover all shipping costs. We'll provide a prepaid return label for your convenience.

Processing Time

Once we receive your returned product, we typically process warranty claims within 5-7 business days. Replacement products are shipped within 2-3 business days after processing.

Contact Information

Phone: 1-888-96-HAVEN (1-888-964-2836)

Email: support@haveniaq.com

Hours: Monday - Friday, 8:00 AM - 5:00 PM PST