HAVEN Pro support
Technical guidance for HAVEN Pros
Installation, commissioning, troubleshooting, sales resources, and platform guidance for HVAC professionals.
Frequently used guides
Browse all topics
Pro General
Frequently asked questions regarding the HAVEN platform for Professionals.
Support Resources
Transferring your HAVEN account when you move or sell your homeSupport Resources
Training Resources
State of IAQ marketTraining Resources
Pro News
Announcements, release notes, and service bulletins for HAVEN Professionals
Pro Service Notifications
App maintenance scheduled for Sept 20,2024Pro Service Notifications
Bulletin: Known Issues During the Installation of a Central Air Controller Pro Service Notifications
Pro Mobile App Release Notes
HAVEN 5.0 ReleasePro Mobile App Release Notes
HAVEN IAQ App - Release 4.7Pro Mobile App Release Notes
HAVEN IAQ App - Release 4.6Pro Mobile App Release Notes
HAVEN IAQ App - Release 4.5 Pro Mobile App Release Notes
HAVEN IAQ App - Release 4.4Pro Mobile App Release Notes
HAVEN IAQ App - Release 4.3Pro Mobile App Release Notes
Pro Announcements
BIG improvement to our Relative Humidity and Temperature readings!Pro Announcements
It's here! Residential Demand Control Ventilation (RDCV) with HAVENPro Announcements
Introducing the HAVEN Central Air ControllerPro Announcements
Pro Portal Release Notes
HAVEN Pro Web Portal - Release 0.3Pro Portal Release Notes
HAVEN Pro Web Portal - Release 0.2 Pro Portal Release Notes
Pro Product Guides
How to install, maintain, troubleshoot and use HAVEN hardware and software
HAVEN Pro Web Portal
How can I access demo accounts?HAVEN Pro Web Portal
How can my service company edit my customers' automation settings?HAVEN Pro Web Portal
How do I view Ecosense data in the Pro Portal?HAVEN Pro Web Portal
How to turn off demo accountsHAVEN Pro Web Portal
How to: Add new members to your HAVEN Pro service company accountHAVEN Pro Web Portal
How to: Manage your team membersHAVEN Pro Web Portal
How to: Resend invitations to pending membersHAVEN Pro Web Portal
Introducing Realtime Alerts for HAVEN ProsHAVEN Pro Web Portal
Joining a service company HAVEN Pro Web Portal
Updating Your Company Profile InformationHAVEN Pro Web Portal
What will I learn with the demo accounts?HAVEN Pro Web Portal
HAVEN Room Air Monitor
Home Assistant integration for HAVEN IAQHAVEN Room Air Monitor
How to set up the HAVEN Room Air MonitorHAVEN Room Air Monitor
HAVEN IAQ Mobile Application
How can my customers control their automations?HAVEN IAQ Mobile Application
Resuming an in-progress installationHAVEN IAQ Mobile Application
Servicing
Bringing a Device Back OnlineServicing
HAVEN Central Air Controller - Hard ResetServicing
HAVEN Central Air Controller - LED light colorsServicing
HAVEN Central Air Controller - Soft ResetServicing
HAVEN Central Air Monitor - Hard ResetServicing
HAVEN Central Air Monitor - LED light colorsServicing
HAVEN Central Air Monitor - No Airflow DetectedServicing
HAVEN Central Air Monitor - Soft ResetServicing
HAVEN Central Air Monitor MaintenanceServicing
How to replace a Central Air Monitor probeServicing
Troubleshooting: Relative Humidity and Temperature readings don't seem accurateServicing
Updating a HAVEN product's Wi-Fi configurationServicing
Installation
Airflow velocity: fpm vs m/sInstallation
Equipment identificationInstallation
Equipment Interlocks for AutomationsInstallation
Guided WorkflowsInstallation
How to install the HAVEN Central Air ControllerInstallation
How to install the HAVEN Central Air MonitorInstallation
How to: Customize the RH Setpoint when connecting de-/humidification equipment to a HAVEN ControllerInstallation
Install / One-step equipment setupInstallation
Install & Manage HAVEN Automations & SchedulesInstallation
Is HAVEN compatible with communicating air handlers?Installation
Minimum airflow speedInstallation
Multi-purpose equipment activationsInstallation
Preconfiguring Installations from the Pro PortalInstallation
Residential Demand Control Ventilation - 1-Controller TemplateInstallation
Residential Demand Control Ventilation - 2-Controller TemplateInstallation
Top Tips for a Smooth HAVEN Monitor InstallationInstallation
Troubleshooting: Cloud error during installation report / self checkInstallation
What is the “Angle Optimization test”?Installation
Post-Installation Guides
Controlling Your Blower Motor with the HAVEN Central Air ControllerPost-Installation Guides
HAVEN Central Air Controller Party TricksPost-Installation Guides
How to re-install the HAVEN Central Air ControllerPost-Installation Guides
Pro Sales Resources
How to sell HAVEN to homeowners, and how the HAVEN IAQ team has your back.
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