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HVAC is Hard, IAQ is Harder, and HAVEN is Here to Help

The HAVEN Central Air Monitor has been many years in the making. Our journey of creating this unique product is a wild story, but we will save that for another time. Today, we want to highlight a milestone that our team is super proud of: We’ve officially launched and the HAVEN Central Air Monitor is available for purchase! 

If you don't yet know what the Monitor is, check out our previous blog post where we explain the differences between our monitoring device and others on the market.

We've chosen to make the HAVEN Central Air Controller available through your local HVAC service company. To some of our customers, that may seem like a strange decision. Why not make it available on a website like Amazon, or through a big box retailer like Best Buy? And why can’t I install it myself? We'll try to explain a bit of our product philosophy.

A central air system is often the most expensive investment in your home other than the home itself. Its purposes are to heat, cool, and circulate the air 24/7/365, hopefully for 10+ years. If it's not cared for properly, you can end up with an under-performing or damaged system that needs to be repaired or replaced at a high cost. A trained technician has the experience to spot problems with your existing system and perform tune ups and upgrades that will protect your investment and your comfort.

The central air system is also the central circulatory system of a home - playing an important role in keeping the occupants healthy, but only if it's properly configured and maintained. Maintenance and repair visits through your local HVAC company is a great option for solving obvious IAQ issues — like replacing a clogged filter — but airborne pollutants are often not obvious, and vary greatly depending on the time of year, indoor activities, building variables, and outdoor conditions. On top of that, we've found that most HVAC professionals are currently not equipped to solve IAQ issues, nor identify the source of the problems. Finally, after spending many years working with homeowners to resolve their IAQ issues, it's become clear to us that homeowners are also not equipped to solve most IAQ issues by themselves, even if they've tried using traditional IAQ monitors.

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Our vision is to build a product that doesn't resemble IAQ gadgets of the past — we want to bring professional IAQ solutions to the masses. Through the HAVEN IAQ ecosystem, the HVAC professional and the homeowner embark on a journey together to discover, discuss, and resolve IAQ issues. HAVEN IAQ provides professional-grade hardware installed inside of the central air system for 24/7/365, whole-home HVAC + IAQ monitoring, supported by software interfaces, reports, notifications, and insights. In addition, Team HAVEN is committed to providing training programs for our certified HAVEN Pro Technicians, and exceptional customer service for everyone that comes with us on this journey. Through the combination of teamwork, the best monitoring technology on the market, and proper HVAC maintenance, we're confident that we can solve any home's IAQ issues.

Let's turn your home into a HAVEN.

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By Ben Reed, VP of Product
📍 Vancouver, British Columbia

HAVEN™ is your professionally managed air quality solution, helping you and your family

Breathe Better

HVAC Pro

I’m an HVAC Pro

I'd like to provide HAVEN as a part of my services

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I’m a homeowner

Interested in finding the best indoor air quality monitor & solutions

Introduction to the HAVEN Central Air Monitor

What do all indoor air quality monitors have in common?

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Indoor air quality monitors come in different form factors - some sit on your counter or table, some have a battery and can be carried around, while others are mounted to the wall. Most have the ability to measure the amount of particles and chemicals at varying degrees of accuracy and repeatability, though some devices are equipped with specialized sensors for certain gases or radon.

One attribute these indoor air quality monitors have in common is that they measure air only in the room where they are currently placed. Portable monitors can be moved from room to room, but it can never measure all rooms at once. In addition, most stationary or portable monitors measure particles using the same technique: a small fan that forces the air through a laser beam. This technique works well, but these small fans have mechanical parts that can fail if the device is dropped, if the motor or bearing fails, or if too many large particles clog the tiny air channel. To summarize, common air quality monitors only measure one room at a time and have moving parts that can fail after a few years of use.

Most modern single family homes have a central air systems that is designed to move the air throughout the whole home while heating or cooling. Generally speaking, a home's air is circulated by the central HVAC system first through the return ductwork, then into the filter, air handler, then back out to the home via the supply ductwork. So why monitor the air in only one room if there is a location that all of a home's air is being moved through?

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At HAVEN, we've spent much of the last five years in the lab, researching and building a product that's truly unique. Our Central Air Monitor is very different from other air monitors: it measures all the air in a home while having no moving parts. The Central Air Monitor takes air quality measurements inside of the return duct using the air handler blower fan, which is designed to last 10 years or more.

Through the HAVEN IAQ software, a homeowner can set up automations that respond to air quality events and receive notifications of pollutant spikes, as well as reminders of when the central air filter needs to be changed. In addition, the HAVEN team individually calibrates each device at different airflow rates, which has resulted in particle detection performance comparable to lab-grade equipment.

How is the Central Air Monitor Unique?

We've recently produced a video where HAVEN's CTO and Air Quality Scientist explain the inner workings of the Central Air Monitor and its benefits compared to other air quality monitors.

If you're interested in learning more on any of the topics covered here, head over to the HAVEN Community — where homeowners, professionals and HAVEN team members discuss HAVEN products and IAQ solutions.

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By Ben Red, VP of Product
📍 Vancouver, British Columbia

HAVEN™ is your professionally managed air quality solution, helping you and your family

Breathe Better

HVAC Pro

I’m an HVAC Pro

I'd like to provide HAVEN as a part of my services

Homeowner-button

I’m a homeowner

Interested in finding the best indoor air quality monitor & solutions

HAVEN IAQ October 2020 Software Updates

2020 has been a crazy year for everyone. At HAVEN, we've been extremely fortunate to be spending the year solving a problem that affects everyone: Indoor Air Quality.

In the years leading up to 2020, we were in the lab, developing our first hardware product: The HAVEN Central Air Monitor. We're now finally ready to release it to the world (!), and are making it available for purchase through your local HVAC service company soon.

The HAVEN IAQ App

Before 2020, we had two pieces of software that accompanied the Central Air Monitor: The HAVEN Home App & the HAVEN Installer App. The HAVEN Home App was made for the homeowner to view their home's IAQ data, and the HAVEN Installer App allowed the contractor to install a Central Air Monitor into a home's HVAC system. We've recently combined our two apps into 1: the HAVEN IAQ App.

The HAVEN IAQ App has recently been released to the Apple App Store and the Google Play Store. It contains an IAQ dashboard for homeowners and the installation features for HAVEN Professionals — all in one place. Yesterday, we launched version 4.2.4 of our app, which included the following enhancements:

  • Notifications — Near-real-time mobile notifications of when your home's airborne particle & chemical levels cross thresholds
  • Account page — Allows you to customize your temperature, particle, and chemical units
  • Social logins — In addition to a username & password you can now sign up for an account through Facebook, Google, Apple or LinkedIn

More detailed release notes for this HAVEN IAQ App update can be found in our Community Forum, and you can download the app using the links below:

The HAVEN Pro Web Portal

An important part of our mission is to enrich the relationship between the HVAC professional and homeowner. For years, it's been our dream to allow a professional to help manage a customer's IAQ remotely, provided that the customer agrees to sharing their data. Now that's finally possible with the recent launch our HAVEN Pro Web Portal.

The Pro Portal is built exclusively for HVAC and IAQ professionals that are installing and maintaining their fleet of HAVEN devices. The newest updates shipped this week are as follows:

  • Dual Axis Graphs — This allows a pro portal user to overlay two separate parameters in the same graph, making it easy to compare them and find trends in a home's IAQ data
  • Company Page — Now HAVEN Pro service company managers can edit their company details, add their logo, and edit/delete team members' permissions for accessing different components of the HAVEN IAQ software ecosystem

More detailed release notes for this Pro Portal update can be found in our Community Forum.

Mask group

By Ben Reed, VP of Product
📍 Vancouver, British Columbia

HAVEN™ is your professionally managed air quality solution, helping you and your family

Breathe Better

HVAC Pro

I’m an HVAC Pro

I'd like to provide HAVEN as a part of my services

Homeowner-button

I’m a homeowner

Interested in finding the best indoor air quality monitor & solutions

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